Thursday, April 30, 2009

Bidding and Quoting and Communication

Being a home owner I am given a lot of opportunity to learn more about my business.  This week I have been getting quotes from gutter companies.  Each time it rains I cringe because I know the gutters I have now are lacking in the water distribution ability.  In the past I've gotten estimates/bids from driveway paving, exterior and interior painting, electrical rewiring, roofing. If it isn't one thing...  I've come to appreciate the position that Art Buyers are in when presented with an estimate.  Price is important  but what I've discovered was communication and personality make a huge difference to me.  I once hired a guy not only for the fact his price was good, his demeanor was comfortable,  he was respectful and he answered my questions with patience and thoroughness.  The money became secondary.  Most bids bounced around the same bottom line.  But the kicker was that as we were going over his approach to paving my drive a hawk flew just behind his head, low and slow.  That was my sign; a nod from my dad.  "Hire him, Sugar Face."   I suppose luck, timing and persistence could play a part too.  


cafe selavy said...

I don't think you should get gutters. Have you had gutters? Maybe you need them, but they are a constant headache. I've torn mine all down.

Everybody wants unsolicited advice, right?

robert said...

This is smart, Tamara. The best lesson I've learned about negotiating was watching a landscaper upsell Linda in 1/2 Spanish, 1/2 English. He was a so good at sales and negotiation that I use him as an example in my classes. Always something to learn. Crazy business we are in.